Effective Date: 10-08-2026
Last Updated: 20-08-2026
Welcome to MedFL Transport. These Terms & Conditions govern the use of our non-emergency medical transportation services and website. By booking or using our services, you acknowledge that you have read, understood, and agreed to these terms.
Our services may include:
Our transportation services are intended for non-emergency situations and are not a substitute for ambulance or emergency medical services.
Transportation should be scheduled in advance whenever possible. When making a reservation, passengers or authorized representatives may be asked to provide:
Passengers and facilities are responsible for providing accurate and complete information so we can properly plan the trip.
Passengers and accompanying caregivers are expected to:
A caregiver or responsible adult may be required to accompany a passenger when appropriate based on the passenger’s needs.
MedFL Transport provides non-emergency transportation only.
Our drivers are not intended to provide emergency medical treatment or replace licensed emergency medical personnel. Passengers experiencing a medical emergency should contact 911 or appropriate emergency services rather than booking non-emergency transportation.
If a passenger’s condition appears unsafe for non-emergency transportation, MedFL Transport may decline or discontinue the trip for safety reasons.
We understand that medical appointments and healthcare schedules can change. Please notify MedFL Transport as soon as possible if you need to cancel, reschedule, or modify a transportation reservation.
Repeated late cancellations, no-shows, or significant last-minute changes may affect future scheduling or may be subject to applicable cancellation fees.
Any applicable cancellation or waiting-time charges will be communicated according to our current service policies.
Passengers and facilities should be prepared for pickup at the scheduled time. Additional waiting time may affect the transportation schedule and may result in additional charges where applicable.
For facility, hospital discharge, or appointment transportation, delays caused by the facility, healthcare provider, passenger, or caregiver may affect the scheduled return or subsequent trips.
Transportation is provided based on vehicle availability, driver availability, scheduling requirements, distance, passenger needs, and service-area limitations.
A transportation request is not considered confirmed until MedFL Transport has provided confirmation.
Long-distance trips may require additional scheduling and advance coordination. Passengers or facilities should provide complete pickup, destination, appointment, mobility, and return-trip information when making a reservation.
Long-distance transportation availability may vary depending on distance, scheduling, vehicle availability, and operational requirements.
MedFL Transport makes reasonable efforts to maintain scheduled pickup and arrival times. However, transportation schedules may be affected by traffic, weather, road conditions, vehicle issues, facility delays, passenger delays, or other circumstances beyond our reasonable control.
We will make reasonable efforts to communicate significant delays when possible.
Passengers may not engage in behavior that creates a safety risk for themselves, other passengers, drivers, or the vehicle.
MedFL Transport reserves the right to refuse or discontinue transportation in situations involving:
Passengers are responsible for their personal belongings during transportation. MedFL Transport is not responsible for lost, damaged, or unattended personal items except where required by applicable law.
Passengers should take all personal belongings with them when leaving the vehicle.
Applicable transportation rates, service fees, waiting charges, cancellation fees, or other charges will be communicated during the booking process or according to the applicable service agreement.
Payment terms may vary depending on whether transportation is arranged by an individual, caregiver, healthcare facility, assisted living community, or other organization.
Information provided on the MedFL Transport website is intended for general informational purposes. Service availability, pricing, transportation options, and operating hours may change without notice.
Submitting an online request does not necessarily guarantee transportation availability or constitute a confirmed reservation.
MedFL Transport respects the privacy of passengers, caregivers, facilities, and website visitors. Information provided during the booking process may be used to coordinate transportation, communicate about reservations, provide customer service, process payments, and meet applicable operational or legal requirements.
For additional information, please review our Privacy Policy.
To the extent permitted by applicable law, MedFL Transport will not be responsible for delays, missed appointments, or other losses resulting from circumstances beyond our reasonable control, including traffic, weather, road closures, facility delays, passenger delays, or other unforeseen circumstances.
Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
MedFL Transport may update these Terms & Conditions from time to time to reflect changes to our services, policies, or applicable requirements.
The updated version will be posted on this page with the revised effective or updated date.
If you have questions about these Terms & Conditions or our transportation services, please contact us:
MedFL Transport
📞 786-358-1070
📱 443-677-5788
✉️ [email protected]
🕐 Monday–Friday: 6:00 AM – 8:00 PM
