Privacy Policy
Effective Date: 10-08-2026
Last Updated: 20-08-2026
At MedFL Transport, we respect your privacy and are committed to protecting the personal information you provide when using our website and non-emergency medical transportation services. This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you.
1. Information We Collect
Personal Information
- Name
- Phone number
- Email address
- Pickup and drop-off addresses
- Appointment date and time
- Contact information for caregivers or authorized representatives
Transportation Information
To coordinate transportation appropriately, we may collect information related to:
- Mobility requirements
- Wheelchair or mobility-device requirements
- Transportation preferences
- Facility information
- Appointment or trip details
- Special assistance requirements
2. Information You Provide Through Our Website
3. How We Use Your Information
We may use collected information to:
- Schedule and coordinate transportation
- Confirm pickup and drop-off details
- Communicate with passengers, caregivers, and authorized representatives
- Coordinate transportation with healthcare facilities when authorized
- Accommodate mobility and accessibility requirements
- Provide customer support
- Process payments where applicable
- Manage recurring transportation arrangements
- Improve our services and website
- Maintain business and transportation records
- Meet applicable legal and regulatory requirements
4. Health and Mobility Information
5. How We Share Information
We may share information when reasonably necessary to provide transportation services, including with:
- Authorized caregivers or representatives
- Healthcare facilities
- Assisted living communities
- Rehabilitation centers
- Skilled nursing facilities
- Transportation personnel and drivers
- Service providers that help us operate our website or business
- Payment processors, where applicable
- Government authorities or other parties when required by law
We do not sell your personal information for advertising purposes.
6. Information Security
7. Website Cookies and Analytics
Our website may use cookies and similar technologies to:
- Help the website function properly
- Remember certain preferences
- Understand website usage
- Improve website performance
- Analyze traffic and visitor behavior
Third-party services used on our website may also place cookies or collect information in accordance with their own privacy policies.
You can adjust cookie settings through your browser. Disabling certain cookies may affect some website functionality.
8. Third-Party Services
Our website may use third-party services such as website hosting, analytics, contact forms, payment processing, maps, scheduling tools, or other technology providers.
These providers may process information according to their own privacy policies and applicable agreements with MedFL Transport.
9. Communications
If you provide your phone number or email address, we may use it to communicate with you regarding:
- Transportation requests
- Appointment or trip confirmations
- Schedule changes
- Pickup or transportation updates
- Questions about your reservation
- Customer service matters
We may also send other communications where permitted by applicable law.
10. Children's Privacy
Our services and website are not intended to knowingly collect personal information directly from children without appropriate authorization.
If you believe a child has provided personal information to us without appropriate authorization, please contact us so that we can review the request and take appropriate action.
11. Data Retention
We retain personal information for as long as reasonably necessary to provide services, maintain business and transportation records, resolve disputes, comply with legal obligations, and meet applicable regulatory or operational requirements.
Retention periods may vary depending on the type and purpose of the information.
12. Your Privacy Choices
Depending on applicable law, you may have rights regarding your personal information, including the ability to:
- Request information about the personal data we maintain about you
- Request correction of inaccurate information
- Request deletion where legally permitted
- Ask questions about how your information is used
- Withdraw certain communications where applicable
Requests may be subject to verification and applicable legal requirements.
13. Links to Other Websites
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or applicable requirements.
Any updates will be posted on this page with a revised Effective Date or Last Updated date.
15. Contact Us
If you have questions about this Privacy Policy or how MedFL Transport handles personal information, please contact us:
MedFL Transport
📞 786-358-1070
📱 443-677-5788
✉️ [email protected]
🕐 Monday–Friday: 6:00 AM – 8:00 PM
